Help Center

Safro support starts with a structured report so we know where the issue happened, who it affects, and how quickly it needs a response.

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Account & login

Trouble signing in, resetting a password, or finishing registration? Start here so auth issues can be triaged quickly.

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Orders & basket

Something broke in your basket, checkout, or order history? Route it directly to the shopper support flow.

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Billing & subscriptions

Questions about plans, invoices, or subscription access should be tracked separately from product bugs.

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Budget & receipts

If budgets, receipt scanning, or spending reports behave oddly, report the exact area so Safro can reproduce it.

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Store owner support

Use the store issue path for product catalog, stock, onboarding, or order-management issues inside the seller portal.

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Ideas & feedback

Feature ideas and broad feedback belong in the review queue first so the team can triage them intentionally.

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