Contact Safro
Report an issue, ask for support, or send feedback using the structured intake below. Safro uses this to separate customer help, store help, billing, and engineering-grade bugs cleanly.
mail
Support email
support@safro.app
schedule
Response target
Within 24 hours for standard support issues.
conversion_path
How this is routed
All reports start in Safro’s internal queue. Only validated engineering bugs are promoted into Linear after triage.
Best practice for faster support
Choose the exact area where the issue happened, describe what you expected, and tell us what happened instead. That gives the team enough context to respond quickly without making you repeat yourself.